Innovation has no limits

Amazon is an action company. That is my perspective as an Amazon customer. When Jeff Bezos phrases the company’s core philosophy as ‘customer first’, it clearly is not lip service. I am amazed by the amount of customer-centric innovation that this company has fructified into groundbreaking realities of today.

Being in a field customer facing role, I have to be away from my office a lot, traveling within and outside Seattle for customer and prospect meetings. In the process, my single person office remains locked, and the UPS / FedEx courier guys must be mentally cursing me every time they place a delivery exception notice on my front door. I am not sure if Amazon considered this as a use case, but their Amazon Locker system works seamlessly to avoid heartaches to people like me and the couriers for missing to receive and deliver packages respectively.

Last week I ordered a couple of business card holders to arrange and store business cards of people I meet at various conferences. I very well knew that I will likely not be in office when the package arrives, which will result in another delivery exception. I decided to try the Amazon Locker option for the first time. There was one right outside of a 7-11 near my office, and I selected it as the delivery location while placing my online order. The locker even had a name – Jane. After I received the delivery notification, I simply went to the locker and scanned the barcode from my email. The locker opened up with my package inside and the whole process seemed as simple as an ‘open sesame’ story.

Amazon Locker

The Amazon Locker is a free service

This is just a very small example of the customer-centric innovation that Amazon seems to be hell-bent on continuing to work towards. From the mobile app that works flawlessly, from Prime, Prime Now, Amazon Fresh programs, Amazon Smile that donates 0.5% of the purchase price to your favorite charity (for applicable items), products like Kindle, Fire TV and much more, to advanced warehouses and future drone delivery plans, I get a sense that an action packed culture must exist at all levels in the organization. Ideation is one thing and bringing it to seamless reality in a short period of time is quite another. The innovation is now shooting past the bounds of our earthly atmosphere, and Bezos is taking it to outer space with Blue Origin’s reusable rocket that will make space travel cheaper.

It is not surprising when I hear (sometimes overhear) about people being overworked at Amazon. Whatever sacrificing they are putting in, is a choice they have made for their tenure at Amazon. But in the process, they are also helping the rest of humanity. A pure spiritualist’s arguments notwithstanding, Amazon deserves all the credit for what it is out to do.

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Not an ordinary Monday

It was a Monday. But not an ordinary Monday. Not from the vantage point of a relatively junior employee in the 250 people organization. The year was 2002. Cybage had recently implemented Formal Mondays. The reason mentioned in the policy announcement email was, ‘everyone deserves to look good once in a while :-)’, smiley included. I walked into the Cybage bungalows (our older campus) wearing my favorite blue tie over a white shirt. In those bachelor days, there were no family-centric morning routines to slow you down. I used to get into the office early, and it must have been about 8 am.

Arun (our CEO) was standing near the Cybage entrance, and it looked like he was waiting for someone. After a quick customary exchange of the morning greeting, I proceeded to the reception to sign myself in. Back in the day, we used to log in our arrival time in a register – on a real, hard bound paper register, with a ballpoint pen. As I was walking back towards the Altiris room where my workstation was located, Arun, who was still standing there, asked me if I had a busy morning and whether I would like to join him for a leadership training session he was going to attend that morning.

I was naturally quite excited at the prospect of accompanying our CEO for some offsite event and immediately indicated my interest. The other person who was expected to join (Cybage’s QA Manager at the time) also arrived and we hopped into Arun’s maroon Honda City. The destination was not far. The training session was taking place at Hotel Sun and Sands (which I believe is now the Holiday Inn).

The session itself was part of a series of sessions and the topic that day revolved around stress management and work-life balance. Most of the people seemed like senior executives. Their respective organizations had nominated them for this training, and I felt excited to be part of this elite group of about sixteen people. The trainer randomly called upon the attendees to share their de-stressing techniques. I was also called upon to share my de-stressing formula with the audience.

That is where it got momentarily tricky for me. What was I going to say? In spite of working long hours and sometimes weekends on many occasions, I had never felt stressed. It must have been the love for coding, the colleagues many of who were friends first, the even friendlier clients, the Cybage bungalows campus that always felt like a picnic spot or a combination of all of these. I found myself facing these senior executives, who were expecting some de-stressing wisdom from a twenty-three year old who had yet not experienced work-life imbalance. My life had happily revolved around work. And
that day in front of an eager and wiser crowd, I knew I had to find something more intelligent to say than a simple “I have never been stressed”. (In hindsight, that spotlight was probably one of the first stressful moments of my professional life until then!)

Anyhow, what I said was both funny and true. I said I enjoyed cooking for myself, and then proudly elaborated on how I had prepared that morning’s omelet breakfast. I saw that the audience was smiling. There were even a few chuckles. The trainer attempted to qualify my statement by deriving deeper meaning. He explained that I tried to enjoy whatever I did, and that I was focused on the present moment. Perhaps he was right. At that time, I did not even realize why I felt cooking was a de-stresser for me. Certainly it was not in a way that it really is for most people. In retrospect today, I think it reinforced for me the fact that I was living independently, away from the family cocoon where I had always been taken care of by parents and older siblings, but that is beside the point.

So what are the morals of this story? I guess they are:
a. When the boss invites you in for a joy ride, be prepared there will be more than you expect! (smiley please)
b. Stress is an invention of the mind, and luckily the mind is our own baby. We really can de-stress by focusing on the lessons of our achievements, howsoever small they are, rather than worry constantly about the unknown tomorrow.
c. Sharing in the cooking chores at home, is like a Cybage team with its various moving parts, all working to make a stress-free release, and deliver a quality product.

Happy cooking and happy coding / working everyone!

(This is the original unedited version of my article that was published in Cybage’s Monday & Beyond series in July 2015)

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Hero

“You are my Hero, Papa”, said my almost 4 year old daughter last evening. Her statement triggered various emotions and questions in my mind. Did she mean what she said? Did she know what those words meant? Where did she even pick up that phrase from? Some TV cartoon probably. Irrespective of the associated sincerity of her claim, my heart swelled with pride and a weird kind of happiness. No one ever said those words to me before. The words kept lingering around in my mind for a while, as I served dinner – bread and omelet – to both my daughters.

A little later in the evening, still occupied with that sweet thought – I decided to seek clarification from Palakh, “What did you say to me a while ago?”

“I want to have my birthday at Paint Away”, she replied.

“No, a little before that?”. She looked confused, so I added, “You said – You are my Hero, Papa. Why did you say it?”

“Because you are my Hero and you saved me.”

“Saved you? When?”

“You saved me from falling…when I was sitting in the kitchen”

Hmm.. now it was clear. She had wanted to sit on the kitchen counter when I was preparing dinner. Afterwards, I had lifted her and put her down on the floor safely. This little action seemed to have left some kind of a feeling in her mind and she decided I was her hero. And it was at least fifteen minutes later that she then thought of mentioning it to me.

I had only put her down on the floor.

She totally floored me.

Powerpuff Girls

Further probing revealed the source


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Save Money. Live Better.

Stories like those of Walmart and Southwest Airlines never cease to amaze. What were smaller companies once, by focusing on execution, and culture, were able to overtake well-established and gigantic competitors of their times and transform themselves into undisputed market leaders. It takes a generation – about thirty or forty years – to get there, quite like the monarch butterflies that migrate from Mexico to Canada across multiple generations.

Of course, these successful organizations that were once underdogs themselves, start to face alternate reality of now being considered evil by the rest of the world. Even when they do something good, the action is scrutinized as a selfish move. A case in point is Walmart’s Feb 2015 decision to increase the pay rate of its workers to $10 / hour, 38% higher than the current federal minimum wage of $7.25. Given the retail behemoth employs more than a million US workers, the cost of this decision is north of $1 billion to the Walmart exchequer. Did Walmart shareholders suddenly become too kind to dole out that kind of money to its employees? Likely not. Decisions such as these are calculated moves to retain employees, reduce costs associated with labor turnover, and especially in the case of Walmart, even effect the industry and the US and in turn the world economy.

I for one am all for minimum wage increase, especially if you are a business above a certain threshold. The 1% debate is a sad situation indeed. The lower rung of the society can/must have a better standard of living while the society still embraces capitalism. The average US household income is less than $50,000 per annum. Most of us in the tech or financial industries make way above this average, and still we feel we have less. That is the catch 22 situation with money itself. Our lifestyles, and even definition of basic needs, are dictated by how much we earn. We are mostly on the brink, living on the edge.

It is definitely refreshing to note the possibility of minimum wage increases by the corporates, driven by the forces of the same economy which helps them thrive, even though the politicians, the people representatives, haven’t been able to do much about it yet. Everyone deserves to live better. Even the 1%, though in the opposite way.

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The power of belief

Everyday is not a Sunday.  January’s third Sunday undoubtedly belonged to Seahawks!

Seahawks fans who watched the playoff game against the Green Bay Packers last Sunday (Jan 18, 2015) were not left spellbound, rather we had the loudest eruption of emotions.  The game was as unbelievable as any comeback game can get.  Seahawks beat the Packers 28-22 in overtime after trailing 19-7 with about four minutes left.  An epic comeback that Seattle fans won’t soon forget.

Two euphoric fans

Two euphoric fans

My takeaways from the game and from the post game commentary:

Decisions matter. Packers 13-3-0-6-0 — 22; Seahawks 0-0-7-15-6 — 28 — that was the score thru the quarters.  Had Seahawks not decided to go for a two-point conversion as against a one-point goal in the fourth quarter, the Packers would have taken it all away with their touchdown and the game would have ended at 22-21 against Seahawks.  The two point decision led to a tie into overtime.  This was a big decision that saved the day for us but is not being discussed much.  Its strategic value has apparently been overshadowed by its seismic value!

Luck mostly favors the braver.  Through most of the game, Seahawks had trouble possessing the ball for offensive.  The overtime toss was in our favor and it helped save the day as we got the opportunity to score a touchdown.  This is where the metaphysical / destiny / God (whatever you want to call it) stepped in to play its role and proved Mr. Murphy wrong.

The power of belief (most important).  Post game, Coach Pete Carroll was asked whether there was any doubt in the locker room or on the sideline.  And how Russell maintained poise when the team made mistakes after mistakes.  He talked about turning the negative emotion of frustration into the positive juice that the team really needed to turn around the game, and they did it.  He went on to say that it was nothing out of the ordinary.  On the second question, he commented that believing you will be okay allows you to be really focused and take advantage of opportunities when they arise.

This – the power of belief – is a very important lesson from this game.  Positive thinking is not the same as daydreaming.  It requires belief to be followed through with determined action.  In the absence of belief, actions will be half-hearted and will generate only half the result if at all.

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Defragment the mind

A new computer performs very well but half a year into usage, the performance dips.  You double click a file and it takes a few seconds before it opens up in the associated application. As your computer gets older, you invariably  add a lot of programs and files to the hard drive.  Windows comes pre-installed with a disk defragmenting utility.  It is a tool that takes the non-contiguous blocks of data and condenses them into contiguous blocks.  So a file, instead of being stored as fragments of data, obtains a continuous array of zeros and ones on the hard drive.  Thereby improving the machine’s performance.

Our minds work quite in the same way.  Memories get stored in the grey cells.  The neurons connect with one another leading to memory recall.  Over a period of time, zillions of connections develop and it becomes increasingly difficult for the brain to make new connections, or access the old ones from among this messy mesh.  As children, when we listened to a song, we would automatically memorize the lyrics. When a TV commercial started, we could instantly relate the first visual with the brand being advertised.  As we grow, we are unable to have our minds perform in a similar way.  So much so, we routinely forget where we kept the car keys.

Mind defrag utility

Mind defrag utility

One of the most effective tools available to defragment our fragmented memories is meditation.  It clears up the mind and allows the neurons to reconnect more efficiently.  Like I read somewhere, “You must meditate for twenty minutes every day. Unless you just don’t have the time.  In which case you should do it for sixty minutes.”

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Happy 2015

Our little mighty round rock has completed another revolution around the sun by crossing the imaginary, year-marking spatial milestone installed by an ancestral genius. We are in 2015.

Last year was another soda-less year for me. I have many times, and for long periods, suspended the intake of sodas unless its a Coke with Old Monk, or a Sprite with Bacardi.  Not that I am highly diet conscious, but I try to avoid junk intake when I can.  This year I am likely to continue my soda-less streak, which includes not even offering them to guests.  If they specifically ask for it, I oblige.

Gastronomical intake regulation is one thing, but the useless mental junk food that we mindlessly consume today is quite another.  That also needs deliberate regulation.  We all have consumed so much news in our lives and are likely to continue doing so in the future as well.   The news is like an exception log emitted by a piece of software code, which predominantly reports events that were outside the acceptable bounds or norms of society.  We keep reading those logs, and we keep discussing them in triage meetings – read socializing events – with family and friends, in the cozy comfort of our living rooms, in the park, at work, or online.

These discussions are a great opportunity to showcase how well versed we are with current affairs and generally no action-ables are expected of anyone.   The cycle goes on an on – we keep consuming and then reproducing the same information.  Most of the times the exchanges have no direct or even indirect impact on our lives, and would likely not even lead to an impact on others’ lives.   The only argument in favor of these discussions is that they help shape our world view and in turn help us to shape the world when we cast our ballot, by influencing the definition of bounds against which the exceptions are reported in the first place.

Regulating what goes in

Regulating what goes in

My soft resolution for this year is to self-curate the media content that I subject my mind to.  I would be really appreciative if all content in the world came with a nutrition chart that can help determine its nutrition or junk value.  Nevertheless, even in the absence of such grading, I will try to make 2015 a year of mental detox.

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Thank you!

A big thank you to all my family and friends who showed up in person and online, and to those who sent their best wishes via FB and phone, for my after-a-decade live comeback at Soulfood Coffeehouse. You all know who you are and I am grateful for your excitement. 🙂 Thanks also to the extra-nice staff members at the cafe and of course to the highly supportive audience. Considering that I have for long confined myself to be an indoor-type musician, stretching myself to the live frontier after all these years didn’t turn out to be too bad after all. Raw video footage attached.



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Live at Soulfood Coffeehouse!

Soulfood CoffeehouseAs part of the album promotion, I will be performing a few of the songs from Tomorrow Will Be Yesterday at Soulfood Coffeehouse in Redmond on Saturday, December 6th between 7 and 8pm.  It is a community open mic event that starts at 6pm and goes on until midnight.  I will have a 15-20 minute slot.  Given the soulful ambiance of the coffee shop, I have decided to sing Guitar Guy, Nobody Knows, Ode to God and Life Goes On.

My last real on-stage music performance was back in December of 2003, when I sang Walk of Life at Cybage’s building inauguration event.  This will be a much cozier setup, and a good restarting point to get back into live mode.  Some of my friends are going to be there to cheer for me, and the whole event will be streamed live on the Internet.

RSVP here and I hope to see you there.

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Off to KEXP 90.3FM

The first CD was shipped to Don Yates, Music Director at KEXP 90.3FM.  If they like it, they may play it on their Indie music terrestrial radio station.  They might even do an album review – something that I am excitedly excited about.  I discovered this station fairly recently and am coming to realize there is a lot of good Indie music out there.

First CD off to KEXP 90.3FM

First CD off to KEXP 90.3FM

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